Years ago when I was in my teens we often heard the term “Generation Gap”. Because my generation was dealing with the Viet Nam war, Civil Rights, the murder of two Kennedys… President Kennedy and Robert Kennedy, and the murder of Martin Luther King (just to name a few). America was changing and we were a part of those changes and the way we thought of ourselves. At the time, the older generation didn’t like the changes we were bringing on. They especially didn’t like that we expressed ourselves which was different (I guess) than the generations before us when children were seen but not heard. We were heard! No doubt that seemed rude to the generations before us.
Now I am of the baby boomer generation… now it is one of the older generations (it wasn’t before) I have been in workshops lately regarding how to work with other generations and how they are different.
My generation tends to feel that we should be respected for what we have learned and can teach. We have the communication style of a storyteller. We liked to communicate and will take time to make sure that the message is received and understood. My generation wants acknowledgement for what we lived, learned, and know. My mother’s generation wants respect and the best way to get their attention or get on their good side is to refer to them in a formal manner by using Mr. or Mrs.
My daughter’s generation seems to not like to talk very much. “Just the facts” would be their motto. They grew up when technology came into our lives. They are more willing to text than to talk which can be a little irritating to my generation who wants details. Of course, we are irritating to them because they would like us to get to the point of the story quicker.
The 20s-30s is a little kinder to us (me). They will be a bit more patient with the story telling but when with each other they seem to work in bullet mark thoughts. They like having information to bullet mark… so the more info the better.
The teens seem to want everything NOW! You can understand why actually. They have grown up with so much at their fingertips… the internet, fast food, etc. They have choices usually in everything and can’t understand when there is a situation which allows them no choice. They also tend to not take responsibility but will react with “blame”. Kari will respond with a “Really?” or a “Wowwww….” . I have seen her with the kids she works with. Her one word seems to do more than the hundred words I come up with on the spot about their lack of respect.
I had a teen today on the phone who made a mistake of not dropping a class. The waitlist put him into the class right before the quarter began… he never went, yet he never dropped it. So, he received a 0.0 grade. He blamed me for the grade, the college website not having the information, and when I couldn’t fix right away based on his word (which would be tampering with records) he told me he would like to talk to someone else who knew something because obviously I don’t. I decided to use Kari’s response rather than my own baby boomer response… “Wow”. I thought that would be better than what I wanted to say. However after I got over my want to launch into how rude he was… I explained to him that if he had been responsible he would have known what was on is schedule and would have taken care of anything that shouldn’t have been there a lot earlier than trying to get something off his record after the quarter has already been completed. (OK, that was more baby boomer style) Can you believe the nerve? He was 5 when I began working at the college.
What makes a person think that blaming or arguing is going to ever be the best way to persuade another person? I don’t know about you but that just causes me to not want to help them. I understand that he wasn’t happy and immature but not being happy doesn’t mean one has to take it all to a level where there is rudeness to someone they don’t even know! Unacceptable!
OK, so what do you think? What do you think of what I said about the generation differences? Do you notice anything yourself between the age groups?
Have a good day!